Route files to AI Onboarding for customer document verification
Sky GenAI brings digital mailroom automation to incoming documents and requests. Classify files, extract useful details and route them to the right team while keeping the processing history visible.
Sky GenAI acts as a Mailroom Agent capable of identifying the nature of inbound files, extracting key metadata, prioritizing urgencies, and queuing files to target departments.
Emails, scanned letters and online submissions need to reach the right team with the right context. A digital mailroom solution turns these inputs into structured items ready for processing.
These streams must be registered, read, sorted, and routed to the correct business departments.
Sorting emails and scanning physical envelopes manually leads to slow customer response times and lost metadata.
Firms receive thousands of digital and scanned documents daily that require manual sorting.
Requests arrive via emails, postal mail scans, secure portals, APIs, or internal messaging.
Documents must be read by analysts to understand their urgency, subject, and destinataire.
Misdirected files loop internally, delaying processing and degrading client experiences.
It is difficult to track where a received file is in the processing pipeline at any given moment.
Sky GenAI classifies incoming files, extracts useful information and prepares them for routing into your business workflows.
Identify the document type and subject to support consistent sorting.
Extract sender details, contract references, dates, and subjects from unstructured emails and scans.
Direct documents to target departments and systems instantly, reducing manual sorting loops.
Log ingestion dates, extraction data, and routing status, ensuring a clear audit trail for compliance.
Use automated document classification to support consistent routing across incoming channels.
Scanned letters, PDF attachments, emails, and web forms are gathered into a unified queue.
Sky GenAI classifies the document type (e.g. claim, request) based on content analysis.
Sender details, case numbers, key dates, and subject matter are extracted automatically.
Requests are qualified according to urgency, business unit, and client profile.
The file is routed to the target department queue (e.g. Claims, Billing, Compliance).
Accelerate sorting and dispatching workflows with tailored rules.
Classify and qualifying inbound files from all channels automatically.
Identify, read, and extract key fields from incoming PDF attachments.
Direct qualified files directly to business workflows, minimizing loops.
Route files to AI Onboarding for customer document verification
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See how AI Mailroom can help your teams classify incoming files and route requests with less manual handling.